In this Article, Sameer Paradkar provides a step-by-step approach for building eCommerce Applications and describes the Logical Architecture of an eCommerce ecosystem. He completes his discussion of eCommerce by suggesting the benefits of, and trends in, eCommerce systems.
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eCommerce in the Customer Empowerment Era
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APM in Globally Distributed Enterprises
Sameer Paradkar begins this Article with an introduction to Application Performance Management (APM) and the challenges faced by Application Software Management (ASM) teams. He then presents an approach for managing these ASM problems based on his experience as an Enterprise Architect with the Ernst & Young IT Advisory.
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The Added Value of Process Mining
In this Article, Anne Rozinat and Christian Günther, address the questions of which kinds of processes can be analyzed with process mining and what benefits it would bring. To help you find an answer, they provide a framework for the most common process mining use cases, so that you can determine if you could benefit from the use of process mining and how you might use it effectively in your organization.
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BPM and Innovation, Part I—Promoting Incremental Innovation
This is the first of two Articles focusing on how Business Process Management affects an organization’s innovation. The authors, Martin Andestad and Hans-Christian Grung-Olsen, conducted research on this issue at the Norwegian School of Economics, and in this Article, they present the result of their first important finding.
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A Complete Model of the Multi-Channel Super Market Business
Using extensive graphics to illustrate their text, Dave Ackley, Harco van Meerten and Frank Steeneken present a comprehensive picture of the underlying structure that holds every multi-channel supermarket business together while achieving its goals. This model is a collaborative adaptation of an earlier model presented in “A Complete Model of the Supermarket Business” which we published in January, 2012.
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Effective Transformational Change Requires Balancing Standardization with Personalization (Part One)
This Article is the first of two-part series and is based on American Productivity and Quality Center’s (APQC) recent research on transformational change. Holly Lyke-Ho-Gland presents the results of the research that suggest organizations can leverage three best practices that balance standardization and flexibility to drive adoption of the organization’s transformation. The first Article explores the first of the three best practices.
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Making BPMN a True lingua franca
In this Article, Francois Bonnet, Gero Decker, Lloyd Dugan, Matthias Kurz, Zbigniew Misiak, Simon Ringuette, describe the joint effort of vendors working in the BPMN Model Interchange Working Group to facilitate the interchange of BPMN models among the variety of available modeling tools. The authors have provided a vast array of graphics to illustrate the testing process used in the Working Group’s efforts.
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BPM and Innovation – Part 2: How to achieve innovation balance
In Part I of this two-part series, Martin Andestad and Hans-Christian Grung-Olsen presented the primary result of their research on BPM and Innovation—that BPM promotes incremental innovation emphasizing short-term gains at the possible expense of solving long-term problems involving radical innovation. In this Article, they propose organizations strive to achieve a balance between the two and propose methods for doing so.
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Legal Aspects of Process Mining
In this Article, Lukasz Czynienik and Zbigniew Paszkiewicz, both legal experts, address legal issues associated with practical use of process mining techniques. The issues discussed include handling privacy in the work place, processing of personal data, as well as copyright protection of databases.
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Effective Transformational Change Requires Balancing Standardization with Personalization (Part Two)
This Article is the second of a two-part series based on American Productivity and Quality Center’s (APQC) recent research on transformational change. Holly Lyke-Ho-Gland presents the results of the research that suggest organizations can leverage three best practices that balance standardization and flexibility to drive adoption of the organization’s transformation. The first Article explored the first of the three best practices, and the second and third best practices are presented here.
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Business Analysis – to Maturity and Beyond
Until recently, Business Analysts have felt uncertain about where they fit in the overall process of business improvement. In recent years, however, increasingly skilled and experienced analysts have gained additional responsibility and influence in their organizations. In her Article, Debra Paul describes the Business Analysis Maturity Model, which defines the various levels of maturity of the Business Analysis Practice within an organization.
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Manage Business Process Change with Process Quality, Design & Approval Checklists
Arun Kumar Asokan, a BPM consultant at Infosys, Ltd, attempts to answer the frequently asked question-- How to manage process changes efficiently in an enterprise? Arun asserts that the lack of standard approaches and tools make effective process governance a challenge. In this Article, he provides a step by step approach to review and approve process changes in an organized fashion by using three different checklists. Read his Article for details.
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Thinking Processes, Capabilities and Services What’s in a Word?
Howard Smith opens his Article with the statements, “Everything is process. Everything else is just the name of a specific process design.” Read Howard’s insightful Article in which he presents a convincing argument to support those statements.
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Real World Business Processes: ‘There is no such thing as a bad example’—Renewing a Passport
With this Article, Roger Burlton presents the first in what is to become a series of Articles in which he describes his “real world” encounters with good and bad processes. The subject of this Article involves his experience with the passport renewal process. Read Roger’s Article to discover what lessons can be learned from the flawed process.
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“Large organizations don’t need customers, they can be busy with themselves.”
Using a quote from Bert Kersten, a Professor at Nyenrode Business School, Peter Matthijssen discusses how the customer is frequently ignored as employees focus on internal projects. In this Article, Peter exhorts BPM practitioners to keep the focus on the customer by asking a series of questions about process improvement projects.
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How to Avoid the 10 Biggest Mistakes in Process Modeling
In this Article, Alexandre Mello presents the 10 biggest mistakes in process modeling he’s observed in his consulting practice. He elaborates on how they occur and suggests ways to keep them from happening.
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BPM without Boundaries? Let’s Get Real
Joachim Van den Bergh, a senior research associate at the Vlerick Business School, believes that BPM is not a panacea and that those who present it as such are endangering the credibility of the discipline. In this Article, he challenges practitioners and academics to create their definition of BPM and when and where they would and would NOT use it.
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Cloud BPM Software Requirements
Adeel Javed believes that migration to the cloud is a question of when , not if. In this Article, he focuses on requirements of a cloud BPMS that organizations should look for when they decide to migrate to the cloud.
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Real World Business Processes: ‘There is no such thing as a bad example’—’After the Fire Alarm’
In the second installment of his series of Articles on real world business processes, Roger Burlton relates the problems that occurred after a fire broke out in his condominium complex. In analyzing the ensuing chaos, he finds many parallels to problems that occur in business when individuals pursue their own best interests, oblivious to how their actions undermine the overall performance of a process.
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Demystifying the Relationship Between Processes and Capabilities: A Modest Proposal
Alan Ramias and Andrew Spanyi recently printed out 196 pages of commentary from the BPTrends Linkedin site on the seemingly endless process vs. capabilities discussions. Undaunted, they have decided to weigh in on the discussion and do so in this Article. Please tell us what you think of their conclusions on the BPTrends Linkedin site.
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